For all media enquiries: (03) 8708 9200. The Commissioner has broad powers to receive, resolve and investigate complaints about health services in Victoria.
The doctor should be given the opportunity to respond.
Would you like to make a complaint about AHPRA? 's health authorities.) Learn about how and why we do medical reviews. Victoria is committed to providing world-leading standards of care for all people living with a mental illness. The links to the right provide information that should help you to make your complaint, for example, case studies, sample letters and a checklist to make sure you have included all the information needed.
They can also investigate certain concerns about health practitioners, such as fees and charges and may also help with financial compensation and dispute resolution processes between health service users and health service providers. You can make a complaint anonymously if you prefer. About the medical review process. Your rights and responsibilities Menu options for Consumer Affairs Victoria. The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. If you would like to make a formal complaint regarding the quality of care that you or a loved one has received, or you would like more information about making a complaint, please start by contacting the Patient Care Quality Office in your health region.
Confidentiality and privacy in healthcare. The Health Complaints Commissioner investigates and resolves complaints about healthcare and the handling of health information in Victoria. Complaint options. The complaints procedures for specific organisations can also be reached from any page on the website by using the link at the bottom right of each page, Specific complaints procedures. Priorities and transformation. Health complaints organisations, sometimes called health complaints entities (HCEs), investigate concerns about health systems or health service providers. Complaints about health services. See Complaints about AHPRA. When making a health service complaint, it’s important you include as much information as you can. Housing.
beyondblue submission October 2016 Page 2 of 28 Introduction beyondblue welcomes the opportunity to make this submission to the Senate Standing Committee on Community Affairs on the medical complaints process in Australia. AHPRA helps the Board protect the public by responding to concerns about doctors and making sure they are safe to practise. Victoria has an established process for managing complaints about healthcare and treatment. Stage 1 - Reporting. HACC PYP users may have a complaint about a service provided by a government agency, or a complaint about the department as the administering department. Rights and advocacy. Make a complaint If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with us in a number of ways.
The Act gives the Commissioner powers to deal with unscrupulous, incompetent or impaired unregistered health service providers.
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